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100 Fox Haven Drive | Greenville, NC 27858 877.884.3367 support@encounterworks.com

Need Support?

Our goal is to be an extension of your organization rather than just be another vendor you have to deal with. Talk to us—we’re here for you.

EncounterWorks HQ

100 Fox Haven Dr.
Greenville, NC 27858

Reach Out to Us

Call Us 877-884-3367
Fax 252-656-3065

Business Hours
8:30am – 5:30pm M-F EST

How to get Support:

1. Submit a ticket from the EHR: Click the Support Link in your EHR software to open a support ticket and obtain support. You will receive a confirmation email and your ticket will be forwarded to the support department. Support representatives respond to tickets in the order they are received.

2. Call the Support Line: Feel free to call our support line for assistance. Call 877-884-3367 and select [option 2] for technical support. The support department is open from 8:30 to 5:30 EST M-F (except holidays) to take your live support request. You may however, submit your ticket 24 hours a day.

3. Visit the EW University: The University is our learning center which is open 24 hours a day and filled with user guides and how-to videos to help you. Just click the University link in the top menu of your EHR and search for your issue topic and you may find that we have a document or video that answers your question faster than a phone call.

4. Use the contact form below: Submit a ticket directly from this page by filling out the contact form below. You will receive a confirmation email and your ticket will be forwarded to the support department.

*Please allow 24 hours for issues submitted to be resolved.

Submit a Support Ticket



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