Practice Management

Master the day’s schedule using our powerful staff and patient scheduling system. At a glance, you’ll be able to tell who is available, where the patient is at, and what’s next. We support some very advanced features like online appointment requests, repeat appointments, standby and walk-in management, and much more.

Reduce your no-shows using our built-in reminder system that will send email or SMS messages to remind your patients of an appointment. We also feature a call reminder tracking system if you still prefer to call your patients by phone.

Dashboards help you quickly see the status of your practice. The dashboards provide vital information to admin staff about the day’s appointment load, unfinished tasks, and unread messages. Clinicians are reminded of unfinished and unsigned notes. With just a click on the dashboard you can be transported to the appropriate screen to complete tasks.

EncounterWorks is certified to meet MACRA & Meaningful Use requirements enabling you to attest for MIPS, PQRS or APM with ease. Our built-in dashboards help you understand your scores so you know where to put your efforts before submitting your attestation.

Completely streamlined. New patients can register at your kiosk so they don’t tie up the front desk. Records are easily accessed in seconds when needed. Our innovative amendment system allows your patients to update their own information using the portal or your kiosk. All of our fields can be customized to fit your needs.

Each staff member can manage to-do items and reminders to stay on top of tasks. Tasks can be assigned to other users or groups. Past due items are reflected on the dashboards to remind everyone of an unfinished task.

The Action Center is the central management system for all patient requests and amendments. If a patient requests an appointment from the portal or the kiosk, the request will be sent to the action center where your staff can click and schedule the appointment with just a few clicks. Walk-in requests, standby requests, and patient record updates all show in the action center and are easily managed with little need to track down the patient.

Stay in contact with your patients and your staff with our secure messaging system. Our unique system allows you to message staff and know when they read your message. Messages about a patient can optionally be linked to the patient’s chart for permanent record. Patients can also be securely messaged.

EncounterWorks is prepackaged with reports to help you evaluate your organization’s efficiency and profitability. Many of our reports feature a wizard which lets you decide what to output. If you need a specialized report, we can also build one just for your organization’s needs.

If your organization maintains inventory that needs to be tracked, we can handle that too. We’ll even remind you when to reorder or if a destruction needs to take place. Furthermore, this module ties in with our billing module to allow you to sell products to your patients during the visit.