Contact Us

EncounterWorks Healthcare Solutions
100 Fox Haven Drive
Greenville, NC 27858
Phone:: 877-884-3367
Fax: 252-656-3065


How To Get Support

Should you need our assistance you may:

1. Submit a ticket from the EHR: Click the Support Link in your EHR software to open a support ticket and obtain support. You will receive a confirmation email and your ticket will be forwarded to the support department. Support representatives respond to tickets in the order they are received.

Open Support Ticket

2. Call the Support Line:  Feel free to call our support line for assistance. Call 877-884-3367 and select [option 2] for technical support. The support department is open from 8:30 to 5:30 EST M-F (except holidays) to take your live support request. You may however, submit your ticket 24 hours a day.
3. Visit the EW University:  The University is our learning center which is open 24 hours a day and filled with user guides and how-to videos to help you. Just click the University link in the top menu of your EHR and search for your issue topic and you may find that we have a document or video that answers your question faster than a phone call.

*Please allow 24 hours for issues submitted to be resolved.


We look forward to supporting you,
EW Support Team