Practice Management

Running a practice is hard!   We get it.   Everyday brings a thousand more things to do.   Let EncounterWorks help you tame your practice.   Our solutions help streamline your practice administration, billing, and day to day operations so you can focus on the business of healthcare.   We think that most of our benefits are just common sense solutions to the business challenge.   Try us out and see how we can help.

  • Increased efficiency
  • Easier patient management
  • Easier scheduling
  • Less no-shows
  • Better task tracking
  • Less errors
  • Reduce cost
  • Better reporting
  • MACRA Compliant

Main Features


Advanced Scheduling:  Master the day’s schedule using our powerful staff and patient scheduling system.   At a glance you’ll be able to tell who is available, where the patient is at, and what’s next.   We support some very advanced features like online appointment request,  repeat appointments, standby and walk-in management, and much more.

sms-64Appointment Reminders: 
 Reduce your no-shows using our built in reminder system that will send email or SMS messages to remind your patients of an appointment.   We also feature a call reminder tracking system if you still prefer to call your patients by phone.

inspectionReminders & Todo List :
  Each staff member can manage to-do items and reminders to stay on top of task.   Task can be assigned to other users or groups.   Past due items are reflected on the dashboards to remind everyone of unfinished task.

demog-64Action Center:
  The Action Center is the central management system for all patient request and amendments.   If a patient request an appointment from the portal or the kiosk the request will be sent to the action center where your staff can click and schedule the appointment with a few clicks.   Walk-in request, standby request, patient record updates all show in the action center and are easily managed with little need to track down the patient.

charts-64Enhanced Reporting:
 EncounterWorks is prepackaged with reports to help you evaluate your practice efficiency and profitability.   Many of our reports feature a wizard which lets you decide what to output.  if you need a specialized report we can also build one just for your practice needs.


Patient Management:  Completely streamlined.   New patients can register at your kiosk so they don’t tie up the front desk.  Records are easily accessed in seconds when needed.   Our innovative amendment system allows your patients to update their own information using the portal or your kiosk.   All of our fields can be customized to fit your needs.

taking-pulseDashboard Views: 
Dashboards help you quickly see the status of your practice.   The dashboards provide vital information to admin staff about the days appointment load, unfinished task, and unread messages.   Clinicians are reminded of unfinished and unsigned notes.   With just a click on the dashboard you can be transported to the appropriate screen to complete task.

messaging-64Secure Messaging:
 Stay in contact with your patients and your staff with our secure messaging system.   Our unique system allows you to message staff and know when they read your message.   Messages about a patient can optionally be linked to the patients chart for permanent record.   Patients can also be securely messaged.

cart-64Inventory & Products Module: If your practice maintains inventory that needs to be tracked we can handle that too.  We’ll even remind you when to reorder or if a destruction needs to take place.  Furthermore,  this module ties in with our billing module to allow you to sell products to your patients during the visit.

macraMACRA Compliant: 
EncounterWorks is certified to meet MACRA & Meaningful Use requirements enabling you to attest for MIPS, PQRS or APM with ease.   Our built in dashboards help you understand your scores so you know where to put your efforts before submitting your attestation.